jibd Privacy Policy

1 Who We Are

1.1 jibd operates the online betting and casino platform accessible at jibd.io (the "Platform"). For the purposes of this Privacy Policy, jibd acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.

1.2 jibd is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. Our approach to data privacy is aligned with internationally recognised standards, including those set out in the General Data Protection Regulation (GDPR), adapted to the context of our operations and our primary user base in Bangladesh.

1.3 If you have any questions about this Privacy Policy or the way jibd handles your personal data, you may contact our dedicated data support team at [email protected] at any time. Our support agents are available 24 hours a day, 7 days a week, in English.

2 Data We Collect

2.1 jibd collects personal data in several categories depending on the nature of your interaction with the Platform. The following table provides an overview of the categories of personal data we collect and the specific data points within each category:

2.2 You are not required to provide all of the above data to browse the public areas of the Platform. However, registration and access to betting and casino services require the provision of Identity Data and Contact Data at minimum. Financial Data and Verification Documents are required before withdrawals can be processed.

2.3 jibd does not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than for identity document verification purposes), or health data, except where you voluntarily disclose such information in the context of a responsible gaming self-exclusion or support request.

3 How We Collect Data

3.1 jibd collects your personal data through the following channels:

• Direct Interactions: Data you provide when registering an account, completing verification forms, making deposits or withdrawals, entering promotions, contacting support, or updating your account settings.
• Automated Technologies: Technical and Usage Data collected automatically when you visit or use the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details of our cookie use.
• Third-Party Sources: Data received from identity verification partners, payment processors (bKash, Nagad, Rocket, Upay), fraud-prevention service providers, and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), where such data is relevant to your account or transactions on jibd.
• Public Sources: In limited circumstances relevant to fraud prevention or AML compliance, jibd may cross-reference data against publicly available records, including regulatory sanction lists.

3.2 Where jibd receives personal data about you from a third party, we will inform you of this and the categories of data received, unless doing so would prejudice an active fraud investigation or conflict with a legal obligation.

4 How We Use Your Data

4.1 jibd uses the personal data it collects for the following purposes:

• Account Management: To register your account, verify your identity and age (21+ requirement), manage your profile, and maintain accurate records of your account status.
• Service Delivery: To process deposits and withdrawals, settle bets and casino game outcomes, apply bonuses, and provide all betting and gaming services available on the Platform.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, underage gambling, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and Regulatory Compliance: To meet our obligations under applicable anti-money-laundering (AML) regulations, to respond to lawful requests from regulatory authorities or law enforcement, and to maintain records as required by law.
• Customer Support: To respond to your support queries, resolve disputes, and manage escalated complaints through our 24/7 English support team.
• Responsible Gaming: To monitor usage patterns that may indicate problem gambling, to apply self-exclusion and deposit limit settings you request, and to contact you with responsible gaming information where appropriate.
• Platform Improvement: To analyse aggregated usage data in order to improve the Platform's features, performance, game selection, and user experience.
• Marketing Communications: To send you promotional emails, bonus offers, and platform updates, where you have opted in to receive such communications. You may withdraw your consent at any time by updating your account settings or contacting [email protected].
• Personalisation: To tailor your platform experience, including displaying relevant game recommendations and promotions based on your activity history, where you have not opted out of personalisation.

4.2 jibd will not use your personal data for any purpose incompatible with those listed above without first notifying you and, where required, obtaining your consent.

5 Legal Basis for Processing

5.1 jibd processes your personal data on the following legal bases, which determine our authority to use your information for each purpose:

• Contractual Necessity: Processing required to fulfil our contract with you — including account registration, service delivery, bet settlement, and payment processing — is carried out on the basis that it is necessary to perform the contract between you and jibd.
• Legal Obligation: Processing carried out to comply with AML regulations, age verification requirements, record-keeping obligations, and responses to lawful regulatory or law enforcement requests is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, aggregated analytics, and improvement of the Platform is carried out on the basis of jibd's legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential personalisation is carried out on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing and Disclosure

6.1 jibd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances described below and only to the extent necessary for each purpose:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive transaction-level data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the data they hold.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios receive session and wagering data necessary to operate game software and calculate outcomes. Game providers do not receive your full identity or financial data.
• Identity Verification Partners: Third-party KYC providers receive copies of your identity documents and verification data in order to carry out age and identity checks. These partners operate under strict data processing agreements with jibd.
• Fraud and AML Service Providers: Specialist fraud-prevention and anti-money-laundering screening services may receive account and transaction data to the extent necessary to perform risk assessments and regulatory screening.
• Legal and Regulatory Authorities: jibd will disclose personal data to government bodies, regulators, law enforcement agencies, or courts where required by applicable law, a valid legal order, or where jibd reasonably believes disclosure is necessary to protect the safety of any person or to prevent or report a crime.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of jibd's business assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6.2 All third parties who receive personal data from jibd are contractually required to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to delete or return the data when the purpose is fulfilled.

7 Cookies and Tracking Technologies

7.1 jibd uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the Platform.

7.2 The following categories of cookies are used on jibd.io:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These include session authentication cookies, security tokens, and cookies that maintain your login state. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language setting, display preferences, and responsible gaming reminder configurations. Disabling these cookies may reduce the quality of your experience but will not prevent access to the Platform.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform, which pages are most visited, and where users encounter errors. This data is used exclusively for internal Platform improvement purposes. jibd does not share analytics data with advertising networks.
• Security and Fraud-Detection Cookies: Assist in identifying suspicious session behaviour, unusual login patterns, and potential fraudulent activity. These cookies are essential to our commitment to maintaining a secure platform for all jibd players.

7.3 jibd does not currently use third-party advertising cookies or behavioural retargeting cookies. Any future introduction of such cookies will be preceded by an update to this Privacy Policy and, where required, a renewed consent request.

7.4 You may manage cookie settings through your browser preferences. Note that blocking strictly necessary cookies will prevent you from logging in to your jibd account. For guidance on managing cookies in your specific browser, please consult your browser's help documentation.

8 Data Retention

8.1 jibd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation.

8.2 The following general retention periods apply to the main categories of data held by jibd:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years following permanent account closure, to comply with AML record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC Verification Documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Technical and Usage Data: Retained for up to 24 months from collection, then anonymised or deleted, unless relevant to an ongoing investigation.
• Support Communications: Retained for 3 years from the date of the final interaction, then deleted, unless the communication relates to an ongoing dispute or legal matter.
• Marketing Preferences: Retained until you withdraw consent or close your account, plus 12 months to facilitate any reactivation preferences.

8.3 When data is no longer required for any of the purposes described in this Policy and no legal retention obligation applies, jibd will securely delete or irreversibly anonymise it.

9 Data Security

9.1 jibd's security infrastructure includes the following measures:

• 256-bit SSL/TLS encryption on all pages and API endpoints of the Platform.
• Encrypted storage of all personal data and financial records at rest using AES-256 encryption.
• Role-based access control, ensuring that jibd staff can only access personal data strictly necessary for their role.
• Two-factor authentication (2FA) available to all Players and mandatory for all jibd administrative accounts.
• Regular independent security audits and penetration testing of the Platform infrastructure.
• Continuous monitoring for unusual access patterns, intrusion attempts, and potential data breaches.
• Secure, geographically redundant data storage with automatic backup and disaster-recovery protocols.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jibd will notify you without undue delay and in accordance with applicable legal requirements. Notifications will be sent to the email address registered to your jibd account.

9.3 While jibd takes all reasonable technical precautions, no internet transmission is entirely free from risk. You are responsible for maintaining the security of your own device, network, and account credentials. jibd recommends enabling 2FA on your account and using a strong, unique password.

10 Your Rights

10.1 As a jibd player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request. jibd will acknowledge all rights requests within 72 hours and provide a substantive response within 30 days.

10.2 jibd will not charge a fee for exercising any data rights request unless the request is manifestly unfounded or excessive, in which case jibd reserves the right to charge a reasonable administrative fee or decline the request, with written reasons provided.

11 Children and Minors

11.1 If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account or provided personal data to jibd, please contact us immediately at [email protected]. jibd will investigate the matter promptly, suspend the account pending age verification, and delete any personal data confirmed to belong to a minor.

11.2 jibd recommends that parents and guardians use parental control software to prevent minors from accessing online gambling websites. Our Responsible Gaming page contains further guidance on protecting young people from exposure to gambling content.

12 Third-Party Services

12.1 The jibd Platform integrates third-party services including game software from certified studios, payment processing infrastructure, and identity verification tools. These third parties may process personal data as data processors acting under jibd's instructions, or as independent data controllers governed by their own privacy policies.

12.2 jibd is not responsible for the privacy practices of third-party game providers or payment service operators (bKash, Nagad, Rocket, Upay) in respect of data they hold in their own right. We encourage you to review the privacy policies of any third-party service you use independently of the jibd platform.

12.3 The jibd website does not contain links to third-party external websites other than those listed in the site navigation. jibd is not responsible for the privacy practices or content of any external website.

13 International Data Transfers

13.1 jibd's primary server infrastructure is located in secure data centres. In the course of providing the Platform and associated services, your personal data may be transferred to and processed in countries other than Bangladesh. Such transfers may occur in connection with game provider hosting, identity verification processing, or cloud infrastructure services.

13.2 Where personal data is transferred outside Bangladesh, jibd ensures that appropriate safeguards are in place to protect your data to at least the same standard as described in this Privacy Policy. These safeguards may include standard contractual clauses, data processing agreements incorporating binding privacy commitments, or transfers to jurisdictions that provide an adequate level of data protection.

13.3 By using the jibd Platform, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh. If you have concerns about international data transfers, please contact [email protected].

14 Changes to This Policy

14.1 jibd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services offered on the Platform. The date of the most recent revision is displayed at the top of this page.

14.2 Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way we use your personal data — jibd will notify you via the email address registered to your account at least 14 days before the amended Policy takes effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

14.3 We recommend reviewing this Privacy Policy periodically to stay informed of how jibd protects your data. The current version of the Privacy Policy is always accessible at jibd.io/privacy-policy.

15 Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or jibd's data handling practices, our support team is available to assist you at any time.

15.2 For formal complaints regarding the way jibd has handled your personal data, please write to [email protected] with the subject line "Privacy Complaint" and include a clear description of your concern, your registered account username, and any relevant dates or reference numbers. jibd will acknowledge all privacy complaints within 48 hours and provide a substantive response within 14 days.

15.3 This Privacy Policy is written in English. In the event of any dispute concerning the interpretation of this Policy, the English-language version shall prevail in all circumstances.